Technical Account Management

The Technical Account Management service is intended for customers who desire the deepest technical relationship with Red Hat in order to maximize their return on a significant investment in Red Hat technology. The service provides a consistent primary technical contact at Red Hat who will work with you to understand your ongoing technology requirements. This individual will proactively address issues with your production and mission critical systems. By leveraging the collective technical experience of Red Hat through this service your technical staff will be more productive—better able to deliver the performance, reliability and security you require

Features

• Early identification of issues when deploying on Red Hat Enterprise Linux (beta testing, bug/feature escalation/resolution)
• Exposure and access to Red Hat's latest technology and development plans
• An advocate into Red Hat product engineering and the open source community
• Subscription to Red Hat's Technical Account Management monthly newsletter
• Two on-site technical review visits per year

Service Level Agreement

• Personalized management of your Red Hat technical support from someone who is familiar with your technical infrastructure—the goal is a continual dialog in order to anticipate and avoid issues
• Up to four Designated Customer Contacts and an unlimited number of incidents.
• Email, phone, or Web communication.
• The Technical Account Management contact at Red Hat will respond directly to inquiries by the next business day. Service Level Agreements for Red Hat product subscriptions, while they may be handled by the Technical Account Management primary contact during business hours, are fulfilled through Red Hat's normal technical support process.

Cost

• Contact Sales for pricing information
• Pricing is specified on an annual basis.